FAQ

When will I receive my order?

All orders are processed within 24 hours and shipped within 0-3 business days.

When will I receive the tracking information?

Within one week of your order being dispatched, you will receive an email with your tracking number.

If you do not receive your tracking number within 5 working days, please contact us!

How can I contact you?

To contact us you can send us a message to info@bamplin.com or click here.

Can I pay cash on delivery?

We have stopped working cash on delivery to avoid unnecessary contacts due to COVID-19 to ensure both the safety and health of all our hard working and much loved customers, so if you prefer, you can pay by credit/debit card or PayPal.

Where can I track my order?

You can track your order here. Simply enter your order number and the email address you used to make your purchase.

How can I change the address of my order?

The address of an order can only be changed within 24 hours after the purchase has been made. Once these 24 hours have passed, the change of address cannot be made.

Can I cancel my order?

An order can only be cancelled within 24 hours after the purchase has been made. After 24 hours, the cancellation cannot be accepted.

Customs:

Orders may have to go through customs in your country and delays may occur during shipment of the goods.
Bamplin cannot be held responsible for delays caused by the customs department.